Jennifer, the owner is GREAT. I am having my wedding at this location in September, and she has been incredibly friendly off the bat and has provided so much assurance in her services. The main reason we went with Seasons as our venue was because our interaction with her was far more personable than any other interaction we had with other venues. The food through Taste of Life, our caterer, a partner of Seasons, is sooooo good and unique. I can't speak for experiences staying overnight, but Jennifer has been renovating a lot of the inside of the home while retaining the beautiful historic aspects and working on landscaping the outside yards, and everything looks beautiful!
Wedding day, my caterer and all the other vendors arrived to set up and it was very cold. My caterer also noticed that the windows still looked dirty and there were muddy foot prints on chairs. She asked a staff member if she could clean the windows and help clean the chairs but the staff person cleaned one chair then disappeared. My caterer ended up cleaning the rest.
My daughter rented the Venue to have her reception . For the money she was charged the place was not acceptable. The flooring was all popping up. Our guess froze many left reception because of the cold .When we entered the temp in building waz 49. We were told night before it would be taken care of. Had to ask them to please clean windows they said it will be taken care of it. Well sure did not look as if they were clean . The rest room you had to go outside and up a hill. The tolit was not working. Were told we could use bath room in the main house. Shortly the bathroom was able to be used . The water had to be left running .There was a sign please do not turn off water. Water all over the floor . Discussting. I would not recommend. We made the best of our Wedding day. But was embarrassed for our guest.
If we had paid $1,000 for the space, I wouldn’t be complaining but for $3,000 and all we used was the room and tables/chairs, I expected far better service and experience.
The room itself IS beautiful, but I do not feel that I received a service worth $3,000. More attention needs to be put into keeping the space clean, and the floor is very uneven and buckles under your feet in some places. Another thing that I just remembered, we asked if ice was available but were told it was only available for a fee of $6 a bag (8 lb bag we were told). I figured since we used NOTHING of the venues except the tables and chairs that they could certainly give us a couple bags of ice, but apparently not. So our caterers purchased it elsewhere and brought it to the venue for us. THANK GOD for our caterers because they really saved the day and made sure that our day went well. We used our own caterer (Molli's Cafe), not the caterer tied to the venue.
I had my wedding reception at Seasons at Magnolia Manor on 11/11/17. I paid 3,000 for the garden room and supposedly for an entire package of things available to me. When I booked the venue, the owner had graciously agreed to a monthly payment plan. When we were about 45 days from the wedding I emailed letting them know that the final payment due would be made at least 30 days before the wedding. The response I received from the staff member, was that I had not complied with my agreement on payments and that final payment had to be made within 7 days. I responded to that email with proof that I had, in fact, made payments as agreed. When I showed the proof, staff responded with saying she looked at the wrong information and she apologized.
Logistical nightmare. Nice and polite staff, BUT extremely unorganized. Need to step up to be a credible wedding venue.
The night before our event we set up, when we got there the room was freezing cold but the staff told us that they promised the next day It would be warm for our guests. The windows were filthy with dirt and dead bugs in the windows. Staff said they would be cleaned.
All in all, I think that the venue needs more professional and thorough staff that pay more attention to detail so that events are handled in a better way. Also, staff that are more friendly and welcoming. I also think they need to invest in some better heat source than a couple of space heaters that are plugged into outlets. Also, I did not use the bathroom because my dress was too bulky to deal with it, but my guests said that the bathroom had water all over the floor and that it was really “disgusting” although I didn’t see that for myself. But, apparently some better bathroom accommodations should be available as well.
Located in New Windsor, the Manor is a beauty inside and out. The historical value has been preserved by the new owners while restoring the physical structure.
If a venue is booking events into the middle of fall, they should have the heat supplied/available to warm the room. If they are not equipped to make the room comfortable for events, then they should not book into those months. We were assured that the room would be clean, windows clean, and heat on at a comfortable temperature for our event.
The room was very cold, in the mid 40s. The bathroom was not working so the guests were told to use the bathroom in the main house. We were promised the day before that they would have the room warm for guests and it was so cold most of my guests had to keep their coats on or they just left early because they were too cold. When my mother asked about the heat, the staff member got nasty with her. Very rude and unprofessional.
Move on to our final walk through, the staff was not very welcoming to us. We asked about use of the bridal suite (which our contract included) but she said we did not have use of that. The entire walk through was very uncomfortable and awkward. We didn't feel welcome at all.
Seasons At Magnolia Manor is a US Lodging based in New Windsor, Maryland. Seasons At Magnolia Manor is located at 111 Springdale Ave, New Windsor, MD 21776, USA.
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